In the period of instant satisfaction and home delivery, e-commerce logistics has become the backbone of customer satisfaction. Shadowfax is a courier and last-mile delivery company that has transformed how online orders are delivered to customers across India. With its strong network, real-time tracking, and technology-based operations, Shadowfax is increasingly becoming a trusted associate for businesses of all scales.
In this blog, we’ll break down everything you need to know about Shadowfax’s courier services, from tracking shipments to locating service and reaching out for support.
How can you track Shadowfax courier?
The live-tracking system builds trust throughout the delivery journey. Customers can view the movement of their parcels in a number of ways, with probably the easiest way being through their official website of Shadowfax.
Simply navigate to the homepage of Shadowfax and find the “Track Order” option placed towards the top-right side of the navigation bar. By clicking it, you will be taken to the dedicated tracking page. Enter your tracking ID there and click the Track Your Order button. You will see the current time status and location of your Package.
So while this method you find quick updates, more detailed tracking can be found in the Bigship Seller Panel if you are using Shadowfax via Bigship. To do so:
- Log in to your Bigship seller dashboard.
- Click on the “Shipments” tab in the left menu this shows all your orders.
- To find a particular shipment, click the “Filters” button at the top right. Set “From Date” to “Lifetime”, enter your Order ID or AWB Number, and then click “Apply”.
- The shipment details will be displayed instantly.
- Click the AWB number to get the full tracking information.
Locations: Where does Shadowfax deliver across India?
Shadowfax has grown rapidly to be the top delivery partner for e-commerce companies in the country, with delivery across more than 18,000 pin codes and over 70 Indian cities. The company handles delivery in the top 10 major cities on its own, whereas deliveries in other areas are taken care of by trusted local partners and franchise networks to ensure speedy and reliable delivery to even the smaller towns and far-flung places.
To ensure further growth for its network, Shadowfax also runs its WINGS program. This comprises programs that bring small local delivery businesses and Kirana stores into the Shadowfax fold. By working with these local partners, Shadowfax can deliver more efficiently, using their knowledge of the area to avoid delays. This will be beneficial for customers as they get faster deliveries, and local businesses get a chance to earn more and grow with Shadowfax.
How to Reach Shadowfax Customer Support?
Good customer service is a must for any courier company, and Shadowfax understands that well. For businesses or customers that require assistance, they offer various ways to get in touch and concerns or queries for communication. Shadowfax support will surely have someone to look into it.
Some of the contacts of Shadowfax are:
- Media-related queries can be addressed by emailing media@shadowfax.in.
- The number for e-commerce help is +91 8068172518.
- They also offer a contact form for raising a ticket through their support portal on their website.
There can be times when customers face some issues like delays in delivery, not being able to track the package, or some troubles with COD orders, mostly possible to be solved within minutes by the support.
For instance, in cases where tracking is not showing updated information or one is not able to get hold of the package, the support will look into its status and guide through the steps. Similarly, in case of a delay or troubles in an order, the support shall negotiate with its delivery partners and work towards resolving the problem as soon as possible.
Conclusion
Shadowfax has builte-commerce logistics credibility for fast deliveries, a wide coverage area, and reliable tracking systems. For a growing D2C brand or a voluminous seller, a reliable courier like Shadowfax would be icing on the cake in assuring customer experience.
Handling multiple couriers, keeping track of shipments, and sorting out delivery issues gets complicated sometimes, that is where Bigship comes in. Bigship, gives you all-in-one shipping platform, allows you to manage all your Shadowfax shipments from a single dashboard with real-time tracking, bulk order processing, and direct support assistance.
Sign Up Bigship and get your shipments through Shadowfax managed with other top courier partners from a single powerful platform.
